But I Know About Customer Service

I’ve been out of work for about a month and on the job search circuit. It is very hard to keep from being typecast in the career field you’ve been in for most of your life. Since I have been a social worker for about 13 years, employers often ask me, “Are you sure that you won’t go back to social work?” That is when I even get an interview. Most of the time I think they look at my resume and throw it away, believing I am overqualified for the simple job I applied for, or do not have experience in that type of job.

If I do land an interview, I try to explain that I no longer wish to do the types of jobs I have done in the past. But what I have learned from the social service field can be applied to any industry that deals with people. I am an expert in customer service. I have taught customer service skills to staff. I have learned skills to defuse angry clients, how to discover what the client is really asking for, and how to provide the service they desire so that they leave with a positive experience.

I plan to share all that and more. Stay tuned!